Returns and Refund Policy

Thank you for shopping with Shubhanjali. We appreciate your business and want to ensure your satisfaction with our products. Please review our Return and Refund Policy carefully.

1. Return Eligibility:
Customers may return eligible items within 7 days from the date of receiving their order.

2. Eligible Items:
Only items that are damaged (broken during delivery), defective, or have missing parts/products are eligible for return or refund. Items that have been used, altered, or are not in their original condition may not be accepted.

3. Initiation of Return:
To initiate a return, customers must contact our customer service team within 7 days of receiving the order. Please provide your order number, details of the issue, and supporting photos/videos where applicable.

4. Return Shipping:
Customers are responsible for the cost of return shipping unless otherwise confirmed by our customer service team. Please ensure that the items are securely packaged to prevent damage during transit. We recommend using a trackable shipping method.

5. Inspection and Refund Processing:
Once we receive the returned item(s), our team will inspect them to confirm eligibility.

If the return is approved, the eligible refund amount will be credited only to your Shubhanjali Wallet. Refunds will not be processed through bank transfer, cash, or the original payment method.

The wallet credit can be used toward future purchases from Shubhanjali, subject to the applicable wallet terms and conditions.

If you opt to replace or change any received item for an eligible reason, return courier charges of up to ₹150 may apply. Replacement will be facilitated after the returned item is received and verified at our office.

6. Refund Timeframe:
Once the refund is approved, the eligible refund amount will be credited to your Shubhanjali Wallet within 24-48 hours and remains valid for 365 days from the credit date.

7. Non-Returnable Items:
Certain items are non-returnable, including but not limited to:

• Personalized or customized items
• Gift cards
• Products specifically mentioned as Non-Returnable or Non-Refundable
• Used, altered, or damaged products where the damage was not caused during delivery

8. Exchanges:
We do not currently offer direct exchanges. If you require a different item, please contact our customer service team regarding return eligibility and place a new order separately.

9. Damaged, Defective, or Missing Items:
Customers are requested to record an unboxing video before and while opening the parcel.

If you receive a damaged or defective product, or if any item is missing from your parcel, you must contact our customer service team within 24 hours of receiving the parcel.

Please share your order number, unboxing video, and relevant photos so that our team can verify the issue. After verification, we may arrange a replacement or provide the eligible refund amount in your Shubhanjali Wallet, as appropriate.

10. Like or Dislike:
Returns or refunds will not be accepted solely because a customer does not like the product, changes their mind, or has a personal preference regarding the product after receiving it, unless the item otherwise meets the eligibility criteria mentioned in this policy.

11. Contact Information:
For any questions or concerns regarding our Return and Refund Policy, please contact our customer service team at: customercare@shubhanjalistore.com

Note:
This Return and Refund Policy is subject to change without prior notice. Please check our website for the latest policy information before placing an order.

Thank you for choosing Shubhanjali. We appreciate your understanding and cooperation.