Cancellation Policy

Customers may submit an order cancellation request through the My Account section of our website only while the order status is shown as “Processing.”

Once the order has moved beyond the Processing stage, the cancellation option may no longer be available.

All cancellation requests are subject to review and approval by Shubhanjali. Submitting a cancellation request does not guarantee cancellation.

For prepaid orders, once the cancellation request is accepted, the eligible refund amount will be credited only to the customer’s Shubhanjali Wallet. The refund will not be processed through bank transfer, cash, or the original payment method.

If the product has already been dispatched or delivered before the cancellation request is approved, the customer must return the product to Shubhanjali in its original, unused condition. The wallet credit will be processed only after the returned product is received and verified at our office.

Applicable return courier charges may apply where required.

Once the cancellation and return, where applicable, are approved, the eligible amount will be credited to the Shubhanjali Wallet within 24-48 hours and will remain valid for 365 days from the date of credit.